Frequently Asked Questions
Everything you need to know about shopping for your little one.
What is your return policy for baby apparel and gear?
We offer a 30-day return policy for most unused, unwashed items in their original packaging with tags attached. Please note that for safety and hygiene reasons, certain items like car seats, breast pumps, and pacifiers are final sale.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within North America. Processing times may vary for larger furniture items or during high-volume holiday seasons.
Do you offer international shipping?
Currently, Dear-Born Baby ships to customers across Canada and the United States. International shipping options are available upon request—please contact our support team for a custom quote.
Can I track my order once it has been placed?
Yes! Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know which size to buy for my baby?
Each product page includes a detailed size guide based on weight and height. Since baby brands can fit differently, we recommend sizing up if your little one is between sizes to ensure longer wear.